Customer Service Representative & Planning Support

Description du job

Our client, a small company belonging to a French Industrial Group located in the Wavre city center, is joining forces with Proselect in order to find their:

« Customer Service Representative & Planning Support »

1. Votre défi !

   Information Processing, Planning & Organization

   Your main responsibilities will be: 

   –        To be the primary contact with customers, warehouse, transport & installation companies and deal with the administrative documents and procedures.

   –        Provide Customer Service to our European customers (mainly the non French speaking ones). This includes order entry, order confirmations, … 

   –        Maintain good relationships with Customers, Subcontractors, Team, while striving to improve current working practices and proactively providing solutions to problems.

   –        Maintain data in BOB Sage and other systems to ensure full and proper use of the system.

   –        Ensure correct levels of stock based on planning and open orders.

   –        Purchase order entry to suppliers, follow-up on logistics and complaints.

   –        Coordinate subcontractors interventions at customers.

2. Vos talents

   Autonomous, Pep’s & Creative

   –        Higher Education Degree.

   –        Minimum 3 years experience in Sales Support and/or Inside Sales (experience in international commerce/export management/logistics is a strong asset).

   –        Fluency in French and English (spoken & written); Spanish &/or Italian is an asset.

   –        Customer focus and pro-active attitude.

   –        Flexible, dynamic, eager to learn and open to change.

   –        Good analytical skills, process oriented and able to challenge current processes.

3. Notre offre

   Get Challenged !

   Our client, is offering a position in a work environment on a human scale, respectful and open-minded.

   Salary package

   –        Competitive salary based on experience

   –        Extra benefits (healthcare insurance, chèques repas,…)